Shipping policy
Shipping Policy
Processing Time Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Charges When purchasing inventory located in different warehouses, separate shipping charges will be applied to your order at checkout. Shipping charges are calculated based on weight.
Shipping Methods & Timeframes for Domestic Orders:
- Standard Shipping (3-4 business days)
- Economy Shipping (5-8 business days)
Shipping Zones:
- Domestic (United States): Standard and Economy Shipping Available
- Canada: Standard shipping only (7-10 business days)
- International: Contact us for shipping rates and delivery times. Contact information is listed below.
Order Tracking Once your order ships, you'll receive an email with tracking information.
Shipping Restrictions We currently do not ship to P.O. boxes or APO/FPO addresses. Please provide a physical street address for delivery.
Purchases at or Above $500 Purchases of $500 or more will ship Next Day Air and require an adult signature upon delivery.
International Orders International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and will be collected upon delivery.
Damaged or Lost Packages If your package arrives damaged or goes missing, please contact us within 48 hours of the expected delivery date. We'll work with the shipping carrier to resolve the issue.
Contact Information For shipping questions, contact us at info@theopuscreations.com or 1-224-966-8402.